Back, Chest and Abs Trimming

Cancellation Policy

Introduction Your privacy matters. Mobile Massage & is committed to protecting the personal information you share with us and handling it transparently in line with the UK General Data Protection Regulation (UK GDPR) and related laws. This policy explains what we collect, why we collect it, how we use it, and your rights. Who We Are Mobile Massage & Relax 95 St Luke's Way Wickford SS11 7JJ UK Email: mobilemassageandrelax@gmail.com Phone: +44 7475903316 If you have any questions about this policy or your personal data, you can contact us using the details above. Information We Collect We only collect the information necessary to deliver safe, professional services. This may include: • Identification: full name, date of birth or age (for eligibility). • Contact: phone number, email address. • Booking & Payment: appointment details and payment records (we do not store full card numbers). • Health & Consultation: medical history, allergies, medications, or skin concerns provided via consultation forms. • Marketing Preferences: only if you opt in. How We Use Your Information We use personal data for legitimate business purposes, including: • Managing bookings, confirmations, and reminders. • Providing safe and appropriate treatments using consultation information where required. • Processing payments, invoices, and refunds. • Maintaining treatment records for health, safety, and insurance. • Sending marketing communications only with your explicit consent. We will never sell or rent your personal information to third parties for marketing. Legal Basis & Retention Our legal bases for processing include performance of a contract (providing treatments), legal compliance, and your consent where applicable (marketing). We retain personal data only as long as necessary — generally up to 7 years to meet insurance and record-keeping obligations — unless you request deletion and there is no legal reason to retain it. How We Protect Your Data We use reasonable administrative, technical, and physical safeguards to protect your personal information: • Encrypted and password-protected electronic systems (GDPR-compliant booking/payment providers). • Secure storage for any paper consultation forms (locked and restricted access). • Access limited to authorised staff only.

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